FAQ’s And Contact Us
Is There Any Cost To Join?
It is totally FREE to join! No hidden fees or charges ever! None, Zero, Nada.
When Do I Get Paid?
It is up to the store/merchant to approve your purchase. It can take up to 90 days. That's because the store needs to be satisfied that no refund, exchange or store credit was issued during their return policy period. All stores/merchants have different return policy periods. The max is 90 days.
When the store pays you, we at Cashback Australia also get paid. You get paid the full advertised % of your purchase
You can check your Cashback account at anytime to see if you have been paid by the store.
How do I get Paid?
You are eligible to be paid, when your account has at least $11 in it. Payments are made by either PayPal or via bank deposit. Usually within 3 business days.
Make sure you have your PayPal email address or bank details in our system. Login to your account and find the payment information area. You will be asked either for your PayPal id (email address) or bank information. Fill in only one of these fields. You must request a withdrawal from your account area to be paid.
How Can I See If My Order Or Click Is Getting Tracked For Cashback?
Simple. When logged in, click on: cashback activities --> and choose the click tab
That is very
I Just Made A Purchase And My Cashback Isn't Showing
It can take up to 72 hours to see the recent purchase to start pending in your Cashback Australia account. Look in your cashback activities area after 72 hours
Make A Missing Cashback Claim
I have waited a week and still no pending cashback in my account.
We are sorry to hear this. We get paid by the store, when you get paid. So it's in our best interests to investigate this for the both of us.
Please fill in this form:
How does Cashback Australia make money?
We believe in total transparency, so let's explain.
When the store pays you, we at Cashback Australia also get paid for referring you.
You get paid the full advertised % and we get a small fee from the store, that is a completely separate payment the store makes to us.
Everyone wins!
What Are Referrals, Rewards And Bonus's?
Rewards are bonus's that you earn when you refer friends to join Cashback Australia using your unique link found in your dashboard. Current bonus is $5. Once your friend that you have referred, joins and spends $100 or more and you have spent $100 or more, within 90 days from your referral, the $5 reward moves out of pending and into your account. And is able to be withdrawn into your PayPal or bank account when your account has at least $11 in it. Your friend also gets a $5 bonus for joining us! So refer heaps of friends - it all adds up.
What Is The Minimum Withdrawal Amount?
The minimum amount that can be withdrawn is $11.
Why was my cashback cancelled
Some common reasons why cashback is declined are:
- The order was cancelled.
- The order was returned or partially returned.
- The order was exchanged or partially exchanged.
- The order was changed.
- The order was paid for using a gift code or gift voucher.
- The order was paid for using Cash on Delivery.
- The order might have been classified as bulk order from a wholesaler or a travel agent etc.
The order did not comply with the store's cashback policy. To see details on store specific cashback policy please see 'Cashback Terms' section for cashback merchants.
Are There Cases Where There Is No Cashback?
Yes, there are stores and offers on which there is no cashback applicable. These will be on the stores website terms and conditions area.
Why Does It Take So Long To Confirm The Cashback?
Unfortunately, the cashback process is such that we have to wait for the store to confirm to us that the purchase was not returned or exchanged. Stores/merchants also use this time to validate that the sale has met conditions for earning of cashback.
We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take up to 7 days for a transaction to be confirmed and tracked. It is up to the store to confirm your purchase.
What Is Cashback?
In addition to the discounts for online shopping that are listed on our website, we also give you an option of earning additional cashback on your online purchases. Stores and offers that have additional cashback can be identified by looking for a cashback labels, like - "Up to 5% Cashback" or "$ off XX dollar amount purchase" or even "free shipping" offer.
Can I Have My Ad Blockers On?
No! We advise that you do not have any ad blockers on. As the purchase you make may not be tracked and so you may not be given cashback
Do I Need To Have My Cookies On In My Browser?
Yes it is essential that you have your cookies on in your browser, so we can track the purchase with the store
Can I Surf Anonymously In Incognito Mode Or Use A Vpn?
No, you must surf with the standard browser mode. Don't not use any vpn. We must be able to track your purchase with the store.
Do You Have A Chrome Extension?
Yes we do.
Click here
Still Need Help? Contact us
For a missing cashback claim please go here